At GURKAAR TRADING PRIVATE LIMITED, we aim to provide high-quality ladies’ clothing and a smooth shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures a fair process for all customers.
1. Eligibility for Returns
We accept returns if:
- The item is unused, unworn, and unwashed.
- All original tags, labels, and packaging are intact.
- The return request is initiated within 7 days of delivery.
Non-returnable items:
- Innerwear, lingerie, or personal hygiene products.
- Customized or altered clothing.
- Items purchased during clearance sales or marked “Non-returnable”.
2. Return Process
- Email us at gurkaartradingprivatelimited@gmail.com with your order number and reason for return.
- Our customer support team will guide you through the process.
- The item must be shipped back to our address:
GURKAAR TRADING PRIVATE LIMITED
Floor No.: GROUND FLOOR, SHOP. NO. 19, RAMGARH ROAD,
Near HP GAS GODOWN, Sahnewal, Ludhiana, Punjab, 141120
3. Refund Policy
- Refunds are issued only after we receive and inspect the returned item.
- Refunds will be processed to your original payment method within 7–10 business days after approval.
- Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
4. Exchange Policy
- Exchanges are allowed for size or color variations, subject to stock availability.
- If the requested exchange product is unavailable, a refund will be issued as per our refund policy.
5. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery.
- Provide clear photographs of the product and packaging.
- We will arrange a replacement or refund at no additional cost.
6. Contact Us
For any return or refund queries, please reach us at:
Email: gurkaartradingprivatelimited@gmail.com
Address: GROUND FLOOR, SHOP. NO. 19, RAMGARH ROAD, Near HP GAS GODOWN, Sahnewal, Ludhiana, Punjab, 141120